AUTOMATING DOCUMENT-HEAVY PROCESSES TO IMPROVE EMPLOYEE AND CITIZEN EXPERIENCE
Government employees enter public service to do impactful work that improves the lives of citizens and drives their nation forward. Despite those aspirations, many are met with document-heavy, manual processes, outdated technology, and administrative work that slows them down. On the other side of this are citizens applying for the services they require, who are often presented with friction-filled processes that steal hours of their time.
In this session we will explore how intelligent automation solutions can help the UK public sector automate data-centric, mission-critical processes, enabling employees to provide better, faster service.
– The status of automation in the UK public sector institutions
– What is intelligent automation and how it works
– Common use cases within public sector
– Best practices and tips on how to upgrade your organisation’s data-centric processes